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Articles

  • Creating and Managing Audiences

    Overview This article provides comprehensive guidance on creating and managing audiences in Tivian Communicate XI (CXI). It covers the definition of audiences, types of audiences (targeted and basic),...

  • Create and Manage a Web Banner

    Overview This article explains how to create and manage web banners in Tivian Communicate XI (CXI). Web banners are embeddable advertisements for your Communicate Journey that can be placed on your co...

  • Create and Manage Polls and Ratings

    Overview This article explains how to create and manage polls and ratings in GuideSpark's Communicate platform. It covers the purpose of polls and ratings, how to set them up, add them to content, cre...

  • Automatic Email Delivery Setup and Management

    Overview Automatic Email Delivery is a feature in Tivian Communicate XI (CXI) that simplifies campaign management by allowing users to schedule and send personalized emails to targeted audience groups...

  • OE Spotlight: SMS Text Messaging

    Overview This article introduces SMS Text Messaging as a feature in GuideSpark's Open Enrollment (OE) Spotlight. It highlights the benefits of using text messaging for employee communication during op...

  • Upload and Publish Video

    Overview This article provides a comprehensive guide on how to add and manage videos in Tivian Communicate XI (CXI). It covers video requirements, the upload process, and detailed instructions on edit...

  • Upload and Publish an Image

    Overview This article provides a comprehensive guide on uploading and managing images in Tivian Communicate XI (CXI). It covers file requirements, the upload process, and how to edit image settings. T...

  • Team Access

    Overview This article explains the team permissions system in Communicate Journey. It covers the five levels of access (Owners, Editors, Runners, Approvers, and Viewers), detailing their specific capa...

  • Slack Integration

    Overview This article provides a comprehensive guide on integrating Slack with Tivian Communicate XI (CXI). It covers the step-by-step process for setting up the integration, troubleshooting tips, and...

  • Upload and Publish a PDF

    Overview This article provides a comprehensive guide on uploading and managing PDF files in Tivian Communicate XI (CXI). It covers the process of uploading PDFs, file requirements, editing PDF setting...