Overview

As a user of Communicate XI (CXI), you may encounter issues when trying to sign into to the https://app.guidespark.com/ instance, for example: "Need admin approval" error message.

This usually happens when a user was invited to CXi, but not made a site admin for the respective account.

Another situation that this article addresses is when you are able to login after being added as a site admin, however, you are unable to see a journey. This latter situation happens when you are not added to the actual journey in question, or you have been added, but haven't accepted the invite.

Solution

In case you are experiencing the above, please reach out to the current site admins and ask to be added as a site admin or the the journey that you are not seeing.

Once this is done, you should receive another email invite which you should accept, after which you will be able to successfully login to your CXi account.

<supportagent>

1. Login with the shared user tivian-support@trilogy.com (password in PasswordState)
2. Find the customer account
3. Add the shared user as Site admin - if you do not do this, you are unable to add the end-user as site admin
4. Refresh the page - the shared user should now appear as an approved site admin
5. You can now add the user freely

</supportagent>

Summary

This article provides a solution for users experiencing login issues with Communicate XI. The solution involves reaching out to the current site admins and request that you be added as a site admin.

FAQ

1. What if I don't receive the email invitation?
   You should check as well your spam folder, as sometimes, the email can be deemed as spam.
2. What if I have another error while signing in?
   The error may vary, so you should still confirm with one of the current site admins that you are properly added as a site admin. If you are not added as a site admin, you won't be able to login to the site.
3. What if I have another error after I managed to sign in?
   You can look over Troubleshooting Tips for Communicate XI and apply the steps within, which should resolve the vast majority of experienced issues.